FAQs

General Inquires, Birthday Parties or Camp/Field Trips.

 

You name it, we got the answer.  

General Inquiries

How much is the walk-in fee?

Please check our Hours & Admission page HERE. 2 parents/caregivers are always FREE per family! (*3rd adult is $5.00)

 

What forms of payment are accepted?

We accept cash, Visa, MasterCard, American Express, and Discover card as payment options. No personal checks are accepted.

 

Where are you located?

We are located at 7149 N Frontage Rd, Orlando, FL 32812. This is right of Semoran Blvd and behind the T.G.I. Friday

 

When can I come in for open play?

We offer open play 7 days a week during all hours of operation. We accept and encourage walk-ins everyday !

 

When are you open? 

Our hours of operation are Monday-Thursday 9am-9pm; Friday-Saturday 9am-9pm; and Sundays 10am-7pm; Holidays 9am -9pm. Hours are subject to change

Can I drop off my children?

No. Parents must remain on the premises at all times.

 

Are there limits on how long we can stay and play?

No! Admission to Kidiverse offers UNLIMITED open play. Just come in and play!
 

Are socks required?

Yes! Socks are required at all times for children and adults upon entrance into the facility. Kidiverse staff members are even required to wear socks or comfortable shoes that do not leave the building at all times. Kidiverse socks must be used and these can be purchased for $3.50.

 

Are adults required to signed a waiver?

Every guest of Kidiverse must sign a waiver. All guests 17 years of age and under must have a waiver completed and signed by a parent/guardian. For your convenience, family members ages 17 years and younger may be included on the same waiver. All Adults must sign an adult waiver. This also helps us to maintain an accurate headcount so that we know how many people we have in the facility at all times. Once a Kidiverse waiver has been completed, it lasts for 12 months. Save time at the door and fill out your waivers ahead of time HERE.

 

Will Kidiverse provide supervision in the play areas?

In all play zones, our trained, dedicated, and friendly Floor staff provides general oversight for safe use of the play equipment in the play areas. Our Floor staff does not supervise, monitor, or discipline children. All children should be supervised at all times by a parent or guardian. For your convenience, we offer seating in all areas with a direct view of the play zones.
 

Is alcohol served or allowed?

No. Kidiverse is a family play facility, so alcohol (including wine) is prohibited.

 

Are gratuities (tips) appropriate?

Yes! Gratuities for our staff are always welcome!

 

Can a child play while wearing a cast?

No for play, yes for parties! For safety reasons, any child wearing a cast or other motion-limiting medical device (splint, sling, or brace) will not be permitted to participate on the play equipment. While we welcome them to attend parties and use other stationary play activities, they will be prohibited from playing on the equipment. 

 

What type of safety instruction is provided?

Safety rules and instructions are posted throughout the facility and will be explained and enforced by dedicated floor staff.

 

What happens when you reach capacity?

Kidiverse has an occupancy capacity as per County fire code regulations. When we reach capacity, no additional guests will be allowed to enter the facility for a period of time until guests leave. Birthday party guests are accounted for in the occupancy count. Should we reach capacity, notice of capacity and status will be communicated and advertised via our front desk staff, social media platforms, website, and all incoming phone calls. Internally, capacity and occupancy control are monitored by staff and managers at all times. Staff continuously count occupants in each area as per their training and posted occupancy signs. Staff will redirect guests to other play areas once an area meets its occupancy load. Check current capacity status by clicking on our Facebook page HERE especially during peak hours/days (weekdays after 4pm and weekends). 

 

How will I know when you are open during inclement weather?

Notice of opening during inclement weather will be communicated via this website, our social media platforms (Facebook, Instagram, Twitter), and incoming phone inquiries. If roads are safe and our parking lot is clear, we will be open! Check opening status by clicking on our Facebook page HERE.

 

Can I leave and come back later in the day?

All entry ticket purchased are for unlimited play for the day and re-entry may be permitted based on capacity.

 

Do you have a Lost and Found?

Yes. If you think you may have lost something here, please contact us as soon as possible so that we can try to locate the item. Please note that we only keep lost property for one month, thereafter all is donated to charity.

 

Do you offer free Wi-Fi?

Yes! We have complimentary WIFI throughout the facility for your convenience. Why not check your email or get some work done while your children play?

 

Can we bring our own food? 

Yes and No. We understand the feeding needs of young children, so for babies requiring formula or baby food you are welcome to bring your food in.  However, due to the local Health Code, no other outside food or drinks are allowed. Also, we are a nut-free facility, so please do NOT bring any food items that contain nuts. If you want food items such as drinks, cookies, chips, hot dog, popcorn and other snacks available for purchase. 

 

Do you have wheelchair and/or stroller access?

Yes. However, we encourage families to leave strollers in the car whenever possible.

 

Does Kidiverse offer Military discounts?

Yes, of course! We have our Military Mondays where Active Duty Military members are offered a 10% discount on all walk-in admissions.

 

Can I leave a review?

Yes, we always welcome and value customer feedback. Please leave your reviews on our Facebook page HERE, Yelp or Google.

How can I report a problem?

We are committed to providing families with the highest standard of service, but if something goes wrong, please ask first to speak to the manager on duty to see if it can be resolved. If not, you can email us at info@ourkidiverse.com providing details of the problem. We aim to respond to all written notifications within 48 hours of receipt.

 

Our school/program is looking for a fundraiser. Can you help? 

We get this request OFTEN! Email us at info@kidiverse.com so we can discuss your specific needs. In general, we donate 25% of all proceeds to your organization when your participants provide us with a flyer stating that they are with you.

 

My question wasn’t answered here. What should I do?

Send us an email at info@ourkidiverse.com. We are happy to help answer any questions you may have in order to provide you with the best play or party experience possible!
 

Birthday Party FAQs

 

What time should my guests and I arrive at the party?

We ask that you and your guests arrive no more than 10 to 15 minutes prior to your scheduled party to allow time for check-in.

 

What are the rules for the deposit?

A $150 non-refundable deposit is required to reserve your party unless the party package was discounted in which case we would require a 50% deposit. The balance is due and payable at least 7 days before your party, by cash or credit.  If you provide at least 14 days’ notice, you may reschedule your party and apply your deposit to any available date or time within the next 3 months. Any party cancelled with less than 14 days’ notice will forfeit their deposit. We will work with you on weather related delays and do not count that as a cancellation.

How many guests can I invite?

Please refer to the Birthday Party page HERE to see our different party packages. Additional guests are welcome! There is a charge per additional child over the number included in your party package (adults and children under the age of 1 are not counted in the headcount). Do your best to estimate how many children will be attending. We will do an actual headcount at the end of your party to get a final count of children in attendance. If you are inviting more than 25 guests, please let us know at least 10 days prior to your party. Please keep in mind that we can only fit a maximum of 30 people total in the party room (kids and adults) at a time.

 

Will there be a Kidiverse staff member to assist me in the party room?

Yes. Your dedicated party host will handle every detail of your Kidiverse party!

 

What should I expect during my party?

It is our goal to make your child’s party the best party possible. Your host will take care of everything for you including, set-up, keeping the party flowing, escorting guests where they need to be, ensuring the guest of honor is happy, and cleaning up. Our hosts will work hard for you. Need something? Just ask!

 

How do I schedule a Kidiverse party?

For your convenience, you can book your party HERE online or give us a call and we will help you reserve your special event!

What food items can be brought into the facility?

Kidiverse is a nut-free facility. You may bring a birthday cake or cupcakes for your child’s party (no ice cream cake). No other outside food is permitted. Sparklers or specialty candles (other than the basic ones) are not allowed for safety purposes. They may cause the fire alarm to be set off which may result in having to evacuate the building.

Do you sell any other food besides pizza?

Yes! Please contact us at info@ourkidiverse.com  or give us a call at 321-441-4898 for a complete list of available food for purchase

 

Is my party private or will my guests share the play area and party rooms with guests from other parties?

Walk-in guests will be in the play areas, but your party room is 100% private and your party will have their own area to celebrate the special guest. Don’t worry, our facility has almost 10,000 sq ft, so there is plenty of room for all! However if you would like to have have a private party please do give us a call and we will be able to assist you with times and prices that would work best for you.

 

What if I need to reschedule my party?

We require at least 14 days’ advance notice if you need to cancel or reschedule your party. You may apply your deposit to any available date or time within the next 2 months.  Any party cancelled with less than 14 days notice will forfeit their deposit. We will work with you on weather related delays and do not count that as a cancellation. Guests who fail to cancel (no call/no show) will be charged for 100% of the total party price (no exceptions).

 

Do you have a cake vendor that I can order a cake from?

Yes! Contact us for more details at info@ourkidiverse.com

 

Can I use my own decorations and/or paper products in the party room?

Although tablecloths and paper products are included in the party package, you are welcome to use your own themed table top decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Are there any additional items I need to bring to the party?

If you will be bringing a cake (no ice cream cake), please bring a serving knife, candles, and a lighter (no matches please).

Are characters allowed at parties?

Yes! Contact us for more details at events@ourkidiverse.com

 

What if I am late for my scheduled party time? What if my guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. We might be able to extend your party time if there's no other party after yours as long as there's availability for a small fee. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the play area and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

 

What are your weekend party start times?

On Saturdays, our parties begin at 10:00am, with the last party starting at 8:00pm. On Sundays, our parties begin at 10:30am with the last party starting at 6:30pm.

 

What assistance is provided in the party room?

Lots! Your Kidiverse Party Host will thoroughly prepare the room so that it is clean, tidy, and organized for your group. Then, your host will setup the party room with any items you may have brought such as cake or cupcakes. We will take care of any items your guests might bring such as cards or birthday presents for the guest of honor! During your time in the party room, your host will be able to provide more supplies, food, or drinks, take care of spills, and be sure that everything runs smoothly for you and the guest of honor!

 

How can I order additional food for our party, goody bags, and other party options?

We will call you 2 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages,  balloons, and any other addons if you haven’t already.

Can I bring my own goody bags and/or balloons?

Yes and no! You may bring your own goody bags and balloons. However, all balloons must be weighted (tied to a weight) and cannot be distributed individually to your guests. They must remain in the party room and your party host will help transfer them to your car when the party is over. Due to the ceiling height (22 feet) of our main play area, you can see how “escaped” balloons could be a major problem! And goody bags can't be given out until the end of the party to avoid the distractions and the mess that they might make.

 

Do I need to stay at the party?

The parent(s) of the guest of honor is required to stay at the party. Other parents/guardians are welcome to stay and enjoy the fun, but may also drop off and pick up their children. Taking responsibility for these children will be at the sole discretion of the reserving parents.

 

Do you provide ice for drinks?

No, but our drinks are cold!

How many slices are in a pizza?

Pizzas are cut into 16 “kiddie” slices. 1 pizza is included in the Universe party package, 2 pizzas in the Multiverse party package and 3 pizzas are included in the Omniverse party package.

 

How much pizza and drinks should I order for the adults?

We recommend one Large pizza for every 5 adults. We will box any leftovers for you to take home. You may also purchase additional drinks for the adults in your group.

 

What if less/more kids show up on the day of the party after I have placed my pizza, food, drink?

Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. We can box up any leftovers.  You may purchase additional drinks on the day of the party.

 

What if there is inclement weather the day of our party?

In the event of inclement weather, we will work with you on a sensible approach taking into account the current weather conditions. If it is necessary to reschedule the party, we will work with you to find a new date that is within three (3) months of the original date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.


 

More questions? Please feel free to email us at events@ourkidiverse.com

 

Camps/Field Trips FAQ

 

Are reservations required for visits from day cares, schools, and camp groups?

We welcome all groups of 10 or more to reserve a Field Trip package! Field Trips must be booked by an established business entity (i.e. school, camp, organization, agency, team, club, etc.) with a valid Tax ID number. The Field Trip must be paid for by the business owner or operator. If your group is 10 or more, we require a reservation and we can offer a group rate! Due to popularity, we fill up fast during the summer, so contact us as soon as possible so get your group booked to come play at Kidiverse! Click HERE to see the Field Trip options. All Field trip package can be booked online HERE.

What food items can be brought into the facility?

No outside food is allowed except cake and cupcakes (no ice cream cake). We do NOT allow camps/field trips to bring in bagged lunches.